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Community guidelines

Got a question about a product? Have the answer to a question? Become an active part of our Community and interact with other Community members and our staff.

Please note that the following guidelines apply when interacting with other community members:

Use of offensive words, insults, hate speech, or misleading or discriminatory content is strictly prohibited. Repeated non-adherence to these guidelines gives the Community team the right to delete these contributions without commenting.
Questions, answers and discussions must explicitly refer to the products and their function. General questions regarding personal orders, delivery times, or prices are to be directed to our customer service team.
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Product ratings should be written objectively and refer to the properties, functionalities, characteristics etc. of products. In case of any issues regarding delivery times and defects of any kind, please contact our customer service team.

If the Community does not answer your question within a certain period of time, our customer service team will do its very best to provide you with the information you need.

Once you have received an answer you are happy with, you can accept it and your question will be considered answered.

Last update: 29 July 2026

D'Addario EXL160BT .050-.120 / long scale / balanced tension