Data protection

Collected data:

We store your IP address and clicked pages. Tracing this back to you as a person is not possible. These data are collected and used to improve our services. In addition, a cookie is set to ensure the function of our service, in particular the shopping cart. The cookie does not contain any personal information, it simply allows us to recognize and group all clicks from your visit.

When you register with us, we will also store your address information and any data related to your order or submitted messages. We use your data exclusively to process placed orders, unless we have your consent to use it for other acitivites as well.

If you contact us via email or phone, we will store your email address or phone number in order to handle your request.

If you allow us to use your data for advertising purposes, we will regularly send you our newsletter with interesting offers and exclusive discount codes. Your data will not be shared.

Sharing of your data:

with shipping service providers, so that your package arrives as quickly as possible
with payment service providers for the payment methods Paypal, credit card, Postcard as well as installment payments
with credit check institutions for the purpose of the payment method "purchase by invoice"
with customs in the case of foreign orders
with the endangered species protection authority for foreign orders of protected products
with suppliers, in the case of agreed direct deliveries and as proof of restricted products such as special training versions, i.e. EDU versions
with repair centers: for handling warranty and repair cases

If you have allowed us to send you our occasionally printed catalog, we will also forward your address to a printing company. The data is used exclusively to stamp your address to the catalog.

A few pages contain a so-called captcha to prevent bots from using the pages. Your IP address and usage behavior on this page will be transmitted to a partner. You will be asked for consent before submitting.

Links to external sites:

Links to external sites like Facebook may collect user data when clicked. As long as these links are not clicked, no data will be collected. We do not submit your data to these external sites, but we have no control over any collected information after you follow the link.

Revocation and information about stored data:

You can revoke your consent to the storage of your data at any time. We then block your data for further use and delete the data as soon as any statutory retention requirements for orders have expired.

You also have the right to obtain information about all data stored about you at any time.

Contact us, ideally at privacy@venoa.com. Please understand that we need to identify you for this, otherwise we run the risk of sharing your data with unauthorized persons.

Google Ads Conversion Tracking

Our website utilises the Google Ads Conversion Tracking function. The provider of this service is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). If you click on an Ads advertisement placed by Google, a “conversion tracking cookie” will be stored on your computer. This cookie is valid for 30 days and does not contain data that would allow us to identify you personally.

Conversion tracking allows us and Google to identify the Ads advertisements you have clicked on and whether you were forwarded to our website via an advertisement, if you visit our website and the cookie is still valid. Google provides us with our own cookie, which is different from the cookies of other customers of this Google service, so that we can only implement a reach assessment with regard to our own cookies, and not across all websites of customers of the Google Ads service. The cookie enables us to compile our own conversion statistics on customers that visit our website through Ads advertisements.

Statutory right of withdrawal

You can find out how to withdraw your consent given using our cookie pop-up in the section Withdrawal of consent to the use of cookies and other identifiers/tags.

Google Ireland Ltd. is a subsidiary of Google LLC, based in the USA. It cannot be excluded that the data collected by Google will also be sent to the USA. However, Google LLC has submitted to and been certified in accordance with the Privacy Shield agreement concluded between the European Union and the USA. Google consequently undertakes to comply with the standards and provisions laid out in European data protection law.

More detailed information about Google LLC’s EU-US Privacy Shield certification and its validity can be found here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Contact for questions:

For questions, we have set up an e-mail address that you can contact: privacy@venoa.com